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FREQUENTLY ASKED QUESTIONS (FAQs)



Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
How do I place a return/replacement request on datamationonline.com?
If you want to return/replace a product on Datamationonline, please follow these steps:

1. Create a return/replacement request online. You can replace the product bought on Datamationonline within 7-days of delivery.
2. Login to your Datamation Account and go to MY ORDERS section.
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose return/replacement option and fill in the required details.
5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible.
How do I place a cancellation request on datamationonline.com?
If you wish to cancel your order, please follow these steps:

1. Create a cancellation request online.
2. Click on the Cancel link against your order in the MY ORDERS section in My Account.
3. Choose cancellation option and fill in the required details.
4. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.
What should I do if I find my package opened or tampered with upon delivery?
Datamationonline deal believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.
If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps: 1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 2. If you are concerned, don't open the product yourself. Call the Datamation customer care for further assistance.
I have placed my order. What next?
Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your Datamation Account's MY ORDERS section.
If I am not satisfied with quality of the product,can I get it replaced?
Certainly! Datamation has a "No Question Asked Policy". Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.
I have requested a replacement, when will I receive it?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail /sms advising you on the estimated delivery date. Based on customer location, delivery span varies.
Is there any product not eligible for replacement/return?
All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

1.Items that have been worn/washed/soiled
2.Products which were sold as combos/sets, are not eligible for return/replacement as individual items
3.Seal open branded electronic items cannot be returned in case of not being happy with the product as they can't be resold

In case of branded electronic items, brands' return, repair and replacement policy will apply.
What if I choose to have my order replaced and the product is sold out?
Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.
What is Datamationonline 7-day Return Policy?
Datamationonline.com gives you the option to replace and/or return the products bought on Datamationonline within 7 days of the receipt of the order.
The 7-day Return Policy at Datamationonline is a "No Question Asked Policy". You can return/replace the product if you are not satisfied:

1.With the quality of the product
2.With the fitting of the product
3.Or if you receive a damaged product

All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.
How do I place a return request on Datamationonline?
If you want to return a product on Datamation, please follow these steps:

1. Create a return request online. You can return the product bought on Datamationonline within 7-days of delivery.
2. Login to your Datamationonline Account and go to MY ORDERS section.
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose return option and fill in the required details.
5. Once the return request is created, we will ensure that the return is processed as soon as possible.
How long will it take me to receive the refund after I cancel the order?
We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.
I paid cash on delivery, how would I get the refund?
If you chose to pay Cash on Delivery, the refund will be credited an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

1.Bank Name
2.Account Holder Name
3.Bank Account Number
4.Branch Address
5.IFSC Code
What are the modes of payment for purchasing on Datamationonline.com?
We accept the following modes of payment:

1.Debit/Credit Cards/Net banking of all major banks
2.Cash On Delivery (COD)
3.Credit Card EMI
What is COD (Cash On Delivery)? Are there any additional charges for COD orders?
COD refers to Cash On Delivery. It doesn't matter if you don't have a Credit/Debit card or online shopping is not your forte. Datamation offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. Datamation does not offer COD at all locations. Please enter your pincode to check the availability of COD option at your location.